Terms and Conditions | Starting XI Soccer Training

Starting XI Soccer Training Terms and Conditions Last Updated: October 18, 2025 Welcome to Starting XI Soccer Training, LLC. By purchasing, booking, or participating in any of our training sessions, memberships, or programs, you agree to the following Terms and Conditions. Please read them carefully before making a purchase. 1. General Terms All training sessions, packages, and memberships are non-transferable and intended solely for the individual(s) registered at the time of purchase. Clients must complete a signed Starting XI Soccer Training waiver before attending any training session. Sessions must be paid in full prior to participation. 2. Cancellations and Rescheduling Clients must provide at least 24 hours notice to cancel or reschedule a session. Cancellations made less than 24 hours in advance will forfeit the session unless due to a verified emergency. This policy applies to all types of sessions including private, group, and team training, as well as sessions within membership plans or packages. In the case of an emergency, please contact us as soon as possible to discuss rescheduling options. 3. Membership Policies Membership sessions are scheduled on a recurring basis (weekly). Sessions cannot be canceled or refunded by the client unless proper notice (24 hours) is provided or in the case of emergencies. If a session is canceled by Starting XI Soccer Training (e.g., due to weather, coach unavailability, or facility closure), a session bank credit will be added to your account. Session bank credits may be used to make up missed sessions at a later date within your current membership cycle. 4. Session Packages and Refund Policy Clients may purchase session packages (e.g., 5-pack, 10-pack, 20-pack, etc.) for convenience and cost savings. Packages must be used within six (6) months from the date of purchase unless otherwise stated. Refunds for unused sessions may be requested in writing; however, only 70% of the remaining balance of any unused sessions will be refunded. Refunds will not be issued for sessions that have already been completed. All refund requests are subject to administrative review and processing time. 5. Training Conduct Clients and participants are expected to maintain respectful behavior toward coaches, teammates, and staff at all times. Starting XI Soccer Training reserves the right to remove any participant whose behavior is deemed inappropriate or unsafe, without refund. 6. Liability and Assumption of Risk Participation in athletic training involves inherent risks. By participating, clients acknowledge these risks and agree that Starting XI Soccer Training, LLC and its staff are not liable for any injuries, losses, or damages that may occur during training. All participants must have an active waiver on file prior to any session. 7. Media Release By participating in our programs, clients grant permission for photos and videos taken during sessions to be used for promotional purposes on social media, our website, or marketing materials, unless otherwise stated in writing. 8. Updates to Terms Starting XI Soccer Training reserves the right to modify or update these Terms and Conditions at any time. Updates will be posted on our website, and continued participation constitutes acceptance of the revised terms.